Order Free Samples
Home FAQs - Brown&Newirth

FAQS

Select Category

Search

Articles in this category

Need more help?
Contact Us

How long does it take between ordering and delivery?

For non-stone set designs, we usually advise around 2-3 weeks. For stone-set designs we usually advise around 4-5 weeks due to the extra work.
However, when planning a wedding one of the most important things to arrange is your wedding rings, they’re the one thing you’ll keep and wear forever after all so, we advise selecting them and placing your order early on, around the time you confirm dates and venue.

Was this information helpful?

Do you offer finance?

Your local authorised stockist should be able to discuss payment terms and finance with you.

Was this information helpful?

I can’t find exactly what I want, what do I do?

We offer a complete bespoke design service where you can work with a member of our team to create something entirely unique to you.
The costs for our bespoke service are relevant to the design but are largely comparable to ordering a standard design.

Was this information helpful?

Where is your jewellery made?

Every piece of jewellery goes through our Hertfordshire based workshops. We do outsource some processes to select manufacturing partners both here in the UK and abroad, but the final touch is always through our workshops.
Around 85% of our jewellery is made entirely in our workshops from start to finish.

Was this information helpful?

Do you offer any discounts?

We do not discount. We always charge a fair price that represents the quality of our products and our investment in people in the jewellery making trade, creating jobs for craftspeople right here in the UK.
We are principal patrons of the Goldsmiths Craft & Design Council nurturing the next generation of talent.

Was this information helpful?

Will my jewellery increase in value?

We don’t have a crystal ball so can’t guarantee anything. However, precious metals tend to increase in value over long periods of time, so rest assured your heirloom is worth taking care of for the next generation.

Was this information helpful?

Do you buy your jewellery back?

No. We are a manufacturer of new jewellery, please speak to your local jeweller if you wish to sell any jewellery.

Was this information helpful?

My ring no longer fits, what do I do?

As a rule we can resize most rings, the main exception is fully set diamond rings due to the fixed size of the stones.
You can use your TLC voucher for free resizing (up to one size either way) If you’ve already used it or its more than one size either way there may be a small charge for the work.

Was this information helpful?

What does the Tender Loving Care package offer?

Our TLC package gives you free engraving and three free refurbishments as well as a lifetime guarantee.

Was this information helpful?

What guarantees come with your designs?

All of our designs come with a lifetime guarantee against manufacturing and material defects.

Was this information helpful?

How/where can I buy your designs?

You can find a list of our authorised stockists here
Our premium boutiques offer the ultimate bridal jewellery buying experience and carry our full collection. Our other boutiques, a little smaller but just as perfectly formed, we have our core collection of most popular designs. We have a further 150+ authorised stockists across the UK and Ireland so you’re never far from your perfect jewellery to mark a special occasion.

Was this information helpful?

What are you opening hours?

Our office are open weekdays 8-4 (excluding bank holidays)

Was this information helpful?

Articles in this category

Do you have any jobs? Open/Close

We are always on the lookout for people who could add value to our business across all departments. If you think you have what it takes to be a part of our team, please send your CV to sales@brownandn

Was this information helpful?

Our team is constantly growing with demand. We currently have around 45 in our team and they are a mix of sales, customer support and accounting teams with the majority of our team based in our Hertfo

Was this information helpful?

Brown & Newirth have been established since 1967 so have a lifetime of experience making the finest jewellery. Working with some of the UKs leading national and local independent jewellers we hav

Was this information helpful?

Our business development team are happy to discuss your application to become a stockist and can discuss investment opportunities on a case-by-case basis. Please contact our office on 01707255000 or e

Was this information helpful?

Our TLC package gives you free engraving and three free refurbishments as well as a lifetime guarantee.

Was this information helpful?

Your local authorised stockist should be able to discuss payment terms and finance with you.

Was this information helpful?

We offer a complete bespoke design service where you can work with a member of our team to create something entirely unique to you. The costs for our bespoke service are relevant to the design but are

Was this information helpful?

Every piece of jewellery goes through our Hertfordshire based workshops. We do outsource some processes to select manufacturing partners both here in the UK and abroad, but the final touch is always t

Was this information helpful?

We do not discount. We always charge a fair price that represents the quality of our products and our investment in people in the jewellery making trade, creating jobs for craftspeople right here in t

Was this information helpful?

We don’t have a crystal ball so can’t guarantee anything. However, precious metals tend to increase in value over long periods of time, so rest assured your heirloom is worth taking care of for th

Was this information helpful?

No. We are a manufacturer of new jewellery, please speak to your local jeweller if you wish to sell any jewellery.

Was this information helpful?

As a rule we can resize most rings, the main exception is fully set diamond rings due to the fixed size of the stones. You can use your TLC voucher for free resizing (up to one size either way) If you

Was this information helpful?

Need more help?

Contact Us