OUR PRIVACY AND COOKIES POLICY

PRIVACY

Brown & Newirth is committed to respecting your privacy and the privacy of every visitor to our web site. This policy sets out how Brown & Newirth uses and protects any information you may give when using our website. The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we deal with you.

Brown & Newirth may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd May 2018.

Should you have a question about the data we store, our contact details are:

The Data Controller
Brown and Newirth
Elma House
Beaconsfield Close
Hatfield
AY10 8YG
sales@brownandnewirth.com
01707255000

The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018). All data is retained exclusively within the United Kingdom, or transferred only to 'third countries' where 'adequacy of protection' or specific certification as defined by The GDPR has been confirmed.

This information will not be disclosed to anyone outside Brown and Newirth or its associated companies, partners, and other companies with which Brown and Newirth has arranged services for your benefit.

We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information. To have your information removed or rectified, please contact sales@brownandnewirth.com.

The type of information that we may collect and you voluntarily provide to us on this website includes:

  • Your name
  • Job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • IP address
  • Other information relevant to competitions/offers

Tender Loving Care Guarantee

In order to deliver our manufacturers guarantee we extend the information we collect to include your address, purchase information, email address and services used. We may also keep records of conversations and agreements to offer improve the service we offer to consumers. We will retain all data relating to our Tender Loving Care Guarantee for a period of 5 years following our last contact with you. We will contact you on an annual basis to check that you are still happy for us to hold your data for the purposes of our TLC guarantee. This policy is reviewed on an annual basis.

Brown & Newirth Rewards

We use an approved third party supplier to deliver our Rewards programme to retailers. We will never share your data with anyone else other than our approved supplier. Signing up to our rewards scheme confirms your agreement.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a prospect or customer in an efficient and effective manner.

The legal basis for processing your data is based on your specific consent that we will have at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so. Unless we are precluded from doing so by law, you have the right to remove your consent at any time via the unsubscribe link included on all emails we send, or by contacting us and requesting that processing of your details be restricted or deleted.

What we do with your data

We require the information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our services
  • We may periodically send promotional emails
  • From time to time we may also use your information to contact you for market research purposes.

Unless otherwise required by law, your data will be stored for a period of 5 years after our last contact with you, at which point it will be deleted.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. These precautions safeguard your data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Brown and Newirth uses industry-standard efforts to safeguard the confidentiality of Data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.

Cookies

This site uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

This website sets "first party" cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site visitors' but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than www.brownandnewirth.com Further detailed information on Google Analytics cookies can be found here.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the above address.

If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.